So this kid came up to the circ desk today, probably 9 or 10 and obviously very shy and intimidated. He nervously said his dad got a call that the book he was waiting for was in, but he couldn't find it. I looked up his record, and saw that he had "The Tale of Despereaux" graphic novel on hold. So, I went out to our holds shelf, found it in the correct spot (not sure if the kid actually looked, he seemed a bit lost) and brought it back to the desk. I'm not sure what it was, but something about the kid made me think he didn't really want the graphic novel, so I asked him if that was what he really wanted, as I had the impression that I probably could have handed him ANY book and he would have walked out with it. He asked if there was a chapter book, and I told him there was and then went and got it for him. I checked them both out to him, he seemed pretty happy, and then on his way out I noticed he put the graphic version in the book return.
See, it's exchanges like these that makes me like to work with the public - getting someone what they want even when they aren't sure/aren't comfortable enough to ask. Sure, you get like 1 of these for every 50 assholes, but the assholes never bother me. And actually, I especially enjoy helping the assholes, because a lot of the time, when you have an answer to every complaint they have and you can look them straight in the eye and assure them that their problem will be taken care of, they have no choice but to stop being assholes, if only briefly. In my mind, when I've been the customer, I never remember exchanges that go perfectly smooth. However, if I had some kind of problem, and the person helping me did everything they could to fix it, I walk away more impressed than if there hadn't been a problem in the first place.